Reference

Terms and Conditions That Govern Your Account

These terms set out how your sugus4d account works — what we ask of you, what you can expect from us, and how wallet transactions via DANA, OVO, and GoPay are handled.

Account eligibility appliesDANA, OVO, GoPay coveredIndonesia-region access rulesFair use policy in effectChanges notified in-platform

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TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or if your account was actioned under a policy you want explained, our support team can walk you through the specific rule that applied. Reach out through live chat, email, or your in-account message centre — we respond in the order requests arrive and keep a written record of every exchange for your reference.

HOW WE HANDLE POLICY

Account Security and Policy Commitments

We hold your account data under strict internal access controls. Wallet details you link — whether DANA, OVO, or GoPay — are stored encrypted and only used for transaction matching and withdrawal verification. We do not share your payment details with third parties outside of what is required to process your transaction. If you believe your account has been accessed without your knowledge, use the password-reset flow in account settings immediately and follow up with our support team.

Data Handling

Account information is stored encrypted. We access your data only for transaction processing, identity verification, and responding to your direct support requests.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. No third-party ad cookies are placed without your consent notice.

Account Security

Every login triggers an OTP check to your registered number. If you change your linked wallet from OVO to DANA or GoPay, a secondary verification step runs automatically.

Request a Change

To update your registered email, linked wallet, or personal details, submit a request through the account settings page and complete the identity re-verification step.

What These Terms Actually Cover

sugus4d Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on sugus4d, you agree to use the platform only where local law in Indonesia permits. One account per person — we verify this during the wallet-linking step when you connect DANA, OVO, or GoPay to your profile. You must provide accurate details

1
at registration; mismatched wallet names and account names will delay or block withdrawals. We reserve the right to suspend accounts that show signs of duplicate registration, fraudulent activity, or misuse of promotional credits. Any funds linked to such activity may be withheld pending review. Transactions via
2
OVO or GoPay are subject to each wallet provider's own limits and verification steps, which sit outside our direct control — check your wallet app for current thresholds. Changes to these terms take effect when we publish them inside your account dashboard; continued use after that
3
point counts as acceptance. Players in Denpasar and across Indonesia can check current terms at any time through the account settings menu. If you disagree with an update, stop using the platform and contact our support team to close your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we see most often when it comes to account rules and policy. If yours is not here, open a chat and we will point you to the exact clause.

No. One account per person is strictly enforced. Duplicate accounts detected during wallet verification will be merged or suspended, and any pending withdrawals may be held for review.

Withdrawal requests require a name match between your account and your DANA, OVO, or GoPay wallet. A mismatch triggers a manual check — update your account details through settings first.

We publish updates inside your account notification centre before they take effect. You will see a banner on your next login. Continued use after the effective date means you accept the revised terms.

Our terms apply equally to all wallet withdrawals. Each wallet provider — GoPay, OVO, DANA — may impose its own transfer limits independently, which we cannot override on your behalf.

Submit a data-deletion request through the support email or live chat with your registered account email included. We process these requests in line with our internal retention schedule.

Yes. The full terms document is available on this page at all times. You do not need an active session to read the current version — access depends on your region and local law.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions That Govern Your Account

How to Reach Us About These Terms

Account Security and Policy Commitments

Data Handling

Cookie Use

Account Security

Request a Change

Common Questions About These Terms

01 Can I hold more than one sugus4d account?

02 What happens if my DANA wallet name does not match my account name?

03 How will I know if the terms change?

04 Are these terms different for GoPay withdrawals versus OVO?

05 How do I request that my account data be deleted?

06 Can I access these terms without logging in?

Terms & Conditions

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