Reference

How We Handle Accounts, Data and Eligibility

These terms set out how sugus4d operates your account, stores your data, and determines eligibility — all of which depend on local law and the region where you access our lobby.

Account eligibility — local law appliesData stored securely, access on requestDANA, OVO, GoPay wallet verification requiredContact us to update or remove your dataTerms updated when policy changes
sugus4d How We Handle Accounts, Data and Eligibility
POLICY CONTACT

Reach Us for Legal or Account Questions

If you have a question about your rights under these terms, want to request your account data, or need to flag a policy concern, our support team handles legal and account queries directly. You can reach us through any of the channels below — no need to navigate through generic FAQ pages first.

Live Chat Open the chat widget from any lobby page. Describe your legal or account query and our team will connect you to the right contact within the session.
Email Support Send your data request, policy question or account concern to our support address. Include your registered account name and the e-wallet — DANA, OVO or GoPay — linked to your account.
Account Help Center Access the help section from your account dashboard. Policy documents, term updates and data-request forms are listed there for direct reference without needing to contact support first.
DATA AND SECURITY

How We Protect and Manage Your Account Information

Your account data — login credentials, e-wallet details, session history — is held under SSL-encrypted storage. We do not share your personal data with third parties outside of what is required to process your DANA, OVO, or GoPay transactions and meet compliance obligations. You can request changes, corrections or deletion through our support channels at any time.

Encrypted Account Storage Login credentials and wallet details — including your linked DANA or OVO account — are stored with SSL encryption. We do not expose raw account data through any public-facing interface.
Cookie and Session Tracking We use session cookies to maintain your lobby state and login. Preference cookies remember your last table or slot category. You can clear cookies through your browser settings at any time without affecting your account.
Data Retention and Access Rights We retain your transactional and account records as required by applicable compliance rules. You may request a copy of the data we hold, or ask us to correct inaccurate entries, by contacting support directly.
Wallet Verification on Withdrawal Every withdrawal — whether via GoPay, OVO or DANA — is matched against the account holder name on file. This check protects your account from unauthorised payout requests.

Your Legal and Account Rights — Answered

Below are the questions we hear most often about account eligibility, data rights, cookie use, and how to make contact when something in our terms needs clarifying. If your question is not here, reach us through live chat or email.

Eligibility depends on local law in your region. Access is only available where applicable law in Indonesia permits. Confirm your local rules before opening an account.

We hold your registration details, linked e-wallet info — DANA, OVO or GoPay — and transactional history. Request a summary anytime through our support email.

Yes. Contact our support team with your account name and registered wallet. We will review the request against our retention obligations and respond within a reasonable period.

Cookies track your session and lobby preferences only. They do not store wallet PINs, GoPay credentials or payment details. Clear them via browser settings without affecting your account.

We notify you through your registered contact channel when material changes occur. Continued use of the lobby after the update date means you accept the revised terms.

Reach us via live chat or support email with your account details. Players in Depok or Denpasar can use the same channels — there is no separate regional contact path.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.